ABOUT US


Beach hut is a family owned business dedicated to helping you find the perfect swimsuit.
We have something to suit every BODY. Our swimsuits are designed in NZ especially for
NZ women. Our professional & friendly staff will gladly assist you to find the best fit.





ORDERING FAQ


WHAT TYPE OF PAYMENTS DO YOU ACCEPT.
We accept Visa, Mastercard, Amex, bank deposit and Laybuy.

WHERE CAN I TRACK MY PACKAGE.
You can track the status of your orders on the My Orders tab of the My Account page.


SHIPPING FAQ

HOW CAN I FIND OUT IF MY ORDER HAS BEEN SHIPPED.
You should receive an email when your order ships, or you can track the status of your orders on the My Orders tab of the My Account page.

IS A SIGNATURE REQUIRED FOR MY ORDER.
No, we ship orders by tracked courier, with no signature required. Therefore, we recommend you provide an address where you are happy for your item to be left,

WHEN WILL MY ORDER BE SHIPPED AND HOW LONG WILL IT TAKE.
Orders are shipped the same day or next business day unless stated otherwise on your confirmation email. Delivery times are dependent on your location but are typically 2-3 working days within New Zealand. Rural delivery may take an extra day

DO YOU SHIP INTERNATIONALLY.
No, Unfortunately Beach Hut does not ship internationally yet. 

WHAT HAPPENS IF MY ORDER SAYS DELIVERED BUT IT IS NOT HERE.
Please Contact us if you do not receive your package when you either expected it or it says delivered and it is not there. We will do our very best to chase your package up and get it back to you ASAP.

DO YOU DELIVER TO PO BOX OR WORK ADDRESSES.
No unfortunately we do not ship to PO boxes at this point in time however we can ship to any work addresses as long as you have stated the address clearly. 

WHAT DO I DO IF  HAVE PUT THE WRONG ADDRESS ON THE SHIPMENT.
If you have put the wrong address on to your order you can still change this by updating your order online or alternatively sending an email tomaddy@beachhut.co.nz with your order number, customer order and new address.




RETURN FAQ


WHAT IS YOUR RETURN POLICY.
As we want you to be fully satisfied with your online purchase, we will happily exchange any full priced garment that you are not 100% happy with as long as it is received back to us within 30 days of your order being delivered and it is still in new, unwashed/unworn condition with the original garment tags intact. Unfortunately we do not offer any exchanges or refunds on sale items. We also do not offer Refunds on garments it is exchanges only.

CAN I EXCHANGE AN ITEM INSTORE AT ONE OF THE BRANCHES.
No, all items sold online must be Exchanged through the process of sending it back to our Head Office. Unfortunately we cannot swap or exchange an item for something else instore even if a receipt or Invoice is presented. (Our online store is separate from our physical stores).


HOW DO I EXCHANGE AN ITEM FOR SOMETHING ELSE I WANT.
To exchange an item, Please fill out the EXCHANGES section of your invoice and send it back to us with the item you wish to exchange. You will receive an email confirmation once your exchange is complete with a new tracking number. If you have lost your invoice and wish to exchange your already purchased item, please Contact us. All items being Sent back tour Head office for exchanges must be at the expense of the customer. (Please note exchanges may take up to 7-10 days to be processed and resent)

Where do I send my returns.

Please fill out the EXCHANGES section of your invoice and courier it with the garment to us at the following address:

Cedon Apparel/Beach Hut 
1 Akepiro St, Mt Eden 
Auckland, 1024

Please include the reference Exchange on the courier bag. 


I have received a faulty item

 

At Beach Hut we aim to provide you with quality products and service at all times, however if you have purchased an item from our online store and believe it to be faulty please get in touch with us at "Maddy@beachhut.co.nz”. Faulty items should be returned and can either be replaced or exchanged for something else.

 

 

Is postage for returns free?

 

Returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by Beach Hut. If the item is deemed faulty, postage will be refunded.
We recommend you send your package on a tracked service so you are able to track the whereabouts of your return. Beach Hut is not liable for returns lost in transit that have not been tracked.
Any exchanges will be sent back to the purchaser for FREE

 

 

I have received an incorrect item

 

We're so sorry if you have received an incorrect item in your order, let us know straight away by contacting our Customer Care team on Maddy@beachhut.co.nz. We aim to reply to you within 48hrs.

 

 

How do I return an online order paid with Laybuy or Afterpay?

 

We understand that buying swimwear online can be tricky as you've never felt the product or tried it on. That's why we have a lenient exchange policy that allows you to exchange any item bought online for any other product given that the item is unworn, has tags attached and receipt/return form has been returned with the garment.

 

However, due to health and safety reasons we DO NOT do Returns on Swimwear only exchange. (This is only applied to full price items). Items purchased for a discounted price (items on sale) cannot be exchanged or refunded unless deemed faulty.

For more information download our returns form

 

 

CAN I RETURN A SALE ITEM?

 

NO, Unfortunately Beach Hut has a strict no returns or exchanges on sale items. These are final sale.

 

Returned full priced items for exchange or faulty condition items must be in new, unworn condition, with all the garment tags, and where applicable hygiene stickers still attached. We will give you the option to exchange them for another style, size or colour that you may prefer. We will refuse returns of items where it's obvious that the above conditions have not been met.





WEBSITE FAQ

HELP, I HAVE LOST MY PASSWORD.
You can reset your password by Clicking  the Reset Password button.  


OUR PRIVACY POLICY 

We are dedicated to protecting your privacy when shopping with us at Beach Hut. We promise to only use the information you provide lawfully and you won’t receive any emails from us… unless of course you’d like to (which we promise will be fun and pretty for your inbox) – you can receive our newsletters for information on upcoming sales and promotions as well as keep on top of the latest in swimsuits, fashion trends and Sales!

Details such as your name, email and address are collected purely for delivery purposes and the processing of your order. They will not be disclosed and will be kept strictly private... promise!

 

COOKIES

Apart from being a totally delicious and completely deserved treat from time to time, a cookie is a small file which asks permission to be placed on your computer's hard drive that helps us analyse how you lovely customers are using our website. We use cookies, not only as a side to tea and coffee, but to help us improve our website so that we can give you the ultimate shopping experience and tailor our website to fit your needs. These cookies in no way give us any access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer... but we regret to inform you that this may prevent you from taking full advantage of our website and the ultimate shopping experience that is awaiting you!

Cheers 

The Beach Hut Team
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