Beach hut is a family owned business dedicated to helping you find the perfect
We have something to suit every BODY. Our swimsuits are designed in NZ
NZ women. Our professional & friendly staff will gladly assist you to find
the best fit.
WHAT TYPE OF PAYMENTS DO YOU ACCEPT.
We accept Visa, Mastercard, Amex, bank deposit and
WHERE CAN I TRACK MY PACKAGE.
You can track the status of your orders on the My Orders tab of the My
HOW CAN I FIND OUT IF MY ORDER HAS BEEN SHIPPED.
You should receive an email when your order ships, or you
can track the status of your orders on the My Orders tab of the My Account
IS A SIGNATURE REQUIRED FOR MY ORDER.
No, we ship orders by tracked courier, with no signature required.
Therefore, we recommend you provide an address where you are happy for your
item to be left,
WHEN WILL MY ORDER BE SHIPPED AND HOW LONG WILL IT TAKE.
Orders are shipped the same day or next business day unless stated
otherwise on your confirmation email. Delivery times are dependent on your
location but are typically 2-3 working days within New Zealand. Rural delivery
may take an extra day
DO YOU SHIP INTERNATIONALLY.
No, Unfortunately Beach Hut does not ship internationally yet.
WHAT HAPPENS IF MY ORDER SAYS DELIVERED BUT IT IS NOT HERE.
Please Contact us if you do not receive your package when you either
expected it or it says delivered and it is not there. We will do our very best
to chase your package up and get it back to you ASAP.
DO YOU DELIVER TO PO BOX OR WORK ADDRESSES.
No unfortunately we do not ship to PO boxes at this point in time
however we can ship to any work addresses as long as you have stated the
WHAT DO I DO IF HAVE PUT THE WRONG ADDRESS ON THE SHIPMENT.
If you have put the wrong address on to your order you can still change this by
updating your order online or alternatively sending an email email@example.com with your order number, customer order and new
WHAT IS YOUR RETURN POLICY.
As we want you to be fully satisfied with your online purchase, we will
happily exchange any full priced garment that you are not 100% happy with as
long as it is received back to us within 30 days of your order being delivered
and it is still in new, unwashed/unworn condition with the original garment
tags intact. Unfortunately we do not offer any exchanges or refunds on sale
items. We also do not offer Refunds on garments it is exchanges only.
CAN I EXCHANGE AN ITEM INSTORE AT ONE OF THE BRANCHES.
No, all items sold online must be Exchanged through the process of
sending it back to our Head Office. Unfortunately we cannot swap or exchange an
item for something else instore even if a receipt or Invoice is presented. (Our
online store is separate from our physical stores).
HOW DO I EXCHANGE AN ITEM FOR SOMETHING ELSE I WANT.
To exchange an item, Please fill out the EXCHANGES section of your
invoice and send it back to us with the item you wish to exchange. You will
receive an email confirmation once your exchange is complete with a new
tracking number. If you have lost your invoice and wish to exchange your
already purchased item, please Contact us. All items being Sent back tour Head
office for exchanges must be at the expense of the customer. (Please note
exchanges may take up to 7-10 days to be processed and resent)
Where do I send my returns.
Please fill out the EXCHANGES section of your invoice and courier it with the
garment to us at the following address:
Cedon Apparel/Beach Hut
1 Akepiro St, Mt Eden
Please include the reference Exchange on the courier bag.
I have received a faulty
At Beach Hut we aim to provide you with quality
products and service at all times, however if you have purchased an item from
our online store and believe it to be faulty please get in touch with us at
"Maddy@beachhut.co.nz”. Faulty items should be returned and can either be
replaced or exchanged for something else.
Is postage for returns
Returns are at the cost of the purchaser and remain
the responsibility of the purchaser until received by Beach Hut. If the item is
deemed faulty, postage will be refunded.
We recommend you send your package on a tracked service so you are able to
track the whereabouts of your return. Beach Hut is not liable for returns lost
in transit that have not been tracked.
Any exchanges will be sent back to the purchaser for FREE
I have received an
We're so sorry if you have received an incorrect
item in your order, let us know straight away by contacting our Customer Care
team on Maddy@beachhut.co.nz. We aim to reply to you within 48hrs.
How do I return an online
order paid with Laybuy or Afterpay?
We understand that buying swimwear online can be
tricky as you've never felt the product or tried it on. That's why we have a
lenient exchange policy that allows you to exchange any item bought online for
any other product given that the item is unworn, has tags attached and
receipt/return form has been returned with the garment.
However, due to health and safety reasons we DO NOT
do Returns on Swimwear only exchange. (This is only applied to full price
items). Items purchased for a discounted price (items on sale) cannot be
exchanged or refunded unless deemed faulty.
For more information download our returns form
CAN I RETURN A SALE ITEM?
NO, Unfortunately Beach Hut has a strict no returns
or exchanges on sale items. These are final sale.
Returned full priced items for exchange or faulty
condition items must be in new, unworn condition, with all the garment tags,
and where applicable hygiene stickers still attached. We will give you the
option to exchange them for another style, size or colour that you may prefer.
We will refuse returns of items where it's obvious that the above conditions
have not been met.
HELP, I HAVE LOST MY PASSWORD.
You can reset your password by Clicking the Reset Password
We are dedicated to protecting your privacy when
shopping with us at Beach Hut. We promise to only use the information you
provide lawfully and you won’t receive any emails from us… unless of course
you’d like to (which we promise will be fun and pretty for your inbox)
– you can receive our newsletters for information on upcoming sales and
promotions as well as keep on top of the latest in swimsuits, fashion trends
Details such as your name, email and address are
collected purely for delivery purposes and the processing of your order. They
will not be disclosed and will be kept strictly private... promise!
Apart from being a totally delicious and completely
deserved treat from time to time, a cookie is a small file which asks
permission to be placed on your computer's hard drive that helps us analyse how
tea and coffee, but to help us improve our website so that we can give you the
ultimate shopping experience and tailor our website to fit your needs.
These cookies in no way give us any access to your computer or any
information about you, other than the data you choose to share with us.You
can choose to accept or decline cookies. Most web browsers automatically accept
cookies, but you can modify your browser setting to decline cookies if you
prefer... but we regret to inform you that this may prevent you from taking
full advantage of our website and the ultimate shopping experience that is
The Beach Hut Team